If you are running an online community, you need to know how to manage your community successfully. Making your community a success helps you to improve your customer loyalty, boosting your revenue, and increasing your brand awareness.
However, building a thriving community is not just a thing that can be done overnight. It requires a lot of effort from community managers. They need to set metrics to measure and monitor all the community activities. Besides, all the data collected needs to be organized and analyzed to get insight to improve the community better.
Below are what you need to know if you’re new to community management.
Determine the purpose
Before starting to build a community, identify the purpose which will be the cornerstone of your community-building and growing. Remember to stick to the purpose while making all the members deeply understand it; therefore, they will provide valuable contributions to your community.
Set metrics to measure results
- Traffic: Check the traffic to your community to understand the effectiveness of your promotion effort to adjust it. Through the traffic, you can see if your community grows over time and what brings the audience to your community. Thereby, you will have more insight on where to target more customers.
- Engagement: How many people are there in your community versus actually engaging? Which discussion topics they engage most? What makes them excited to participate and what not? Deeply understand these things may give you more ideas on how to create better content for your community.
- The number of members: How many people are currently joining your community? And, is it increasing or decreasing every month?
Creare thrilling discussion
Your community members are strangers that makes them rarely talk amongst one another. So, this is your responsibility as a community manager to create thrilling discussions. Great topics attract members to talk, discuss, and engage more. Moreover, you should collect data and analyze it to know when to create a topic and which topic is suitable for a different time.
Host more “Live Streaming”
This is a world of technology, but somehow, people still ask for real interaction. Live Streaming allows you to interact and engage in real-time with your community members. No matter where you are, live streaming helps you easily connect with your audience. Live streaming not only humanizes you but also supports you to build trust loyalty effectively.
Ban polluters
Your community should have clear guidelines and policies for the members to join. If there’s anyone who ignores the rule, kick them out immediately. This makes the users provide valuable contributions to your community and increase the quality of the community content. Quality over quantity!
Building a community is hard; however, managing, and growing it is even harder. But, the benefits a successful community brings are worth it. If you are planning to build your online community, or want to grow it more effectively, phpFox can help. We are a leading social network platform with a big collection of interesting features. Along with free consultancy, we offer an optimal package while setting up and other services for your ideal online community. Do not hesitate to contact us for further discussion or drop us a message at hello@phpfox.com