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phpFoX Technical Support is dedicated to providing timely, thorough, and efficient resolutions for customer installation and operation issues directly related to the phpFoX suite of products and services. The phpFoX Support Team has developed a path-to-success available to all customers. Please view the following path in order to receive the highest quality, most efficient support by our dedicated support team.
1. Product Documentation & Knowledge Base
The manual should be your first stop for information. It is consistently updated by our support team and provides all the configuration and how-to steps you need in order to get your system up and running quickly.
2. Community
While this is not a resource for receiving direct support, our customers maintain a great sharing community for new ideas and common problem solving. We do monitor the forums to spot issues that are common but offer support only through the helpdesk. Stay up-to-date on the latest news, releases, and bug fixes.
3. Open a helpdesk ticket
The priority helpdesk is available to all clients with up-to-date membership accounts. The helpdesk should be used when you are unable to find answers to your questions using the Free Resources. All tickets are first reviewed by our dedicated 1st level support team. Tickets that require further assistance will be escalated to 2nd and 3rd level support depending on the type of issues.
