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Strong customer relationships can make your business success, boost customer retention and connect the emotional between them and your brand. One of the easiest ways to build this relationship is to create and maintain an online community. If you’re new to manage the community, here’s what you need to know. Set Metrics for Success Your online community can be a valuable tool for your business. It can engage with customers, build a brand and drive leads. Therefore, it is essential that you set metrics for performance measurement. These metrics can be used to dictate discussion topics, monthly themes, etc. Here are some data points to consider:• Traffic: If your online community is on your website, you should consider the traffic quality and quantity. Do you see growth over time and where is the traffic coming from?• Engagement: How many people are coming to the community? Which topics are they engaging in most? This may dictate future questions and content.• Members: How many new members do you gain every month and how many do you lose? Is this consistent month over month? Encourage Networking Is your community as valuable as your members think it is? Encouraging them to network with one another will make your community become a place to meet and talk, rather than just a group created by your company. The more value they get from your community, the more likely they are to check back, participate in discussions and stay involved. Monitor Closely Despite having guidelines, there may still be times that you need to remove a comment or address an issue. As such, it’s crucial that you closely monitor the community seven days a week. If you remove a comment, you may consider addressing the group about it or reaching out that person specifically to explain what caused it. When addressing the group, re-share the URL to the guidelines that everyone can get a refresher on what’s acceptable and what’s not.Initiate Discussion As the community manager, you should initiate discussions and get members talking. To stay consistent, you should add discussion points to your weekly or monthly content calendar, determine ahead of time what each week’s discussion topic will be. This allows you to prepare extra resources ahead of time. Cultivate Stories Asking customers to tell their stories, both about using your product and their work. Slowly, you’ll build a large customer story base to use for marketing assets and testimonials. Moreover, you should ask customers to share feedback from their co-workers, images, quotes and any other asset that illustrates their experience. Stay Organized You’re managing a lot of information that’s coming out of the community, from questions asked to stories shared. Your mission as the facilitator of the community is to keep it all organized so your company can use that information. For example, common community questions could point to an unnoticed flaw with your service offering or a necessary upgrade to your product. The more organized you are, the more the entire organization will get out of the community, making it more valuable. PhpFox is the Leading platform to build online communities. Being trusted by more than 20,000+ community owner worldwide, we believe with our outstanding features, diversified functions and comprehensive ecosystem of addons/ themes, phpFox is now capable of bringing the best solutions with excellent customer service to customers at the global scale. Let create a social network with our FREE TRIAL now!

Time flies so fast. We just realise that Mid Autumn is here now. Leaves are changing, the air turns crisp and the sun sets earlier in the evening. Every scene around us is so beautiful which makes this time become the most romantic moment of the year. We may find ourselves wanting to gather together for exciting activities. At this moment, we would like to spread our love with the Special Autumn Sales 2019 from now to August 31st, 2019 (PST). Let's join our promotion and celebrate this romantic season with us today.phpFox Special Autumn Sales 2019 is here! We delightedly offer 13% OFF on new phpFox license purchase or upgrade during this Autumn Sales promotion in 22 – 31 August 2018 (PST).Promo Code: FALL2019Have any inquiries? Please don't hesitate to drop us a message to hello@phpfox.com or submit tickets in Client Area. Wish you have sweetie memories and don't forget to join our promotion.

Building online engagement - building community resilience Organizations that haven't invested in online efforts can spend more on marketing resources. However, after a few consultations, people recognize the essence of online engagement and therefore marketing costs decrease over time. Here are a few reasons why community confidence can be enhanced through online engagement.Successful online communities are not just happening on their own. They are the outcome of thoughtfully implemented approach, strong design and patient care. People become generally trusting when they understand how to participate, where to locate information and how to access the knowledge they’re looking for. Using the social network script is now a trendy solution - a place for online engagement sets the stage for sustained participation.A strong community is a place of opportunity. Therefore, having local community assistance and stakeholders can reduce long-run expenses. In order to promote your plans through execution, you need community and stakeholders “buy-in”. Nothing generates “buy-in” more than a transparent mechanism that enables your community to have their own voice.Intention to reach a broader audience Reaching a wide audience is a common purpose, no matter what level engagement that an organization assumes. That is why effective projects prefer to combine online and offline community engagement methods. Here are a few of the main reasons online engagement platforms can help to reach a broader audience: Reaching more individuals and a variety of voices According to research by Statista, there are 3.58 billion online users and this is expected to continually grow. That means digital engagement has become one of the most effective methods to engage the most community members. Moreover, it’s really important to have that diverse voices and views, hence, not only to focus on the vocal minority but also reach the silent majority as well. The higher participation, the more data and knowledge Online participation is a welcome chance for community members who are fearful of social meeting formats. This provides a medium for broader, more moderate views than those features of traditional planning meeting attended mainly by enthusiastic activists. Public involvement brings more information Public involvement brings more information to the decision and makes the difference between a good and bad decision for a business project. Moreover, these diversified involvements may generate more attention and interactions from within the community.More efforts in using Digital engagement Online engagement methods provide a lot of opportunities for organizations and community participants. Digital engagement can: Providing a better participant experience Content is the king, and rightly. Interactive contents are important since they can help visualize conversation and provide more fun, quick and clickable experience. In addition, the rise of technology and digital platforms means organizations have the ability to convey their messages out to the community rapidly with wide-spread impact. All interactive features are now provided by the social network PHP script. Uncovering hidden issues It enables you to use stakeholder ideas to shape the scope and vision of the message, gain early support, be conscious of, and address the community's issues at the beginning. Therefore, they do not derail the project at a later stage, get appreciation of the community's reaction and minimize the insecurities by identifying threats and problems early.Cost efficiency for operation Adding online engagement to your consultation methods can target and encourage many community members to participate with an effective value. Upgrading and monitoring easily Using traditional engagement methods in order to upgrade and involve the community in making the decision can get costly, quickly-think, printing costs, postage and hiring venues for public meetings. Organizations can use online consultation methods alongside traditional methods to upgrade, monitor information. In addition, this helps the organization reach a wider audience to reduce the amount of time they spend in consulting. Reducing instances of costly vocal minority negotiations Social media and online engagement tools provide a platform for project information to be given to the wider community while content is managed. Feedback can be given in real-time to the community, minimize the danger of misinformation. Unlike some traditional types of engagement, these methods can decrease the instances of expensive negotiations with a vocal minority, which can often lead to time delays and budget. Data-driven outcomes Online platforms mean you can create a report, rate feedback at any time. Therefore, your team can spend more time finalizing and approving reports.Digital engagement methods help organizations produce hard data quickly. Online engagement can combine data collection tools with instructional process. The good choices with education lead to higher-quality feedback.  Moreover, asking someone an open-ended or multiple-choice question is easy, but it can be uninformed or low-quality data. When using a specific engagement platform, you set the rules, guide conversations and this is what leads to more qualified data. PhpFox is the Leading platform to build online communities. Being trusted by more than 20,000+ community owner worldwide, we believe with our outstanding features, diversified functions and comprehensive ecosystem of addons/ themes, phpFox is now capable of bringing the best solutions with excellent customer service to customers at the global scale. Let create a social network with our FREE TRIAL now! 

How's it going? We are so excited to announce that the phpFox Mobile App 1.5 has been officially released. Our team has been working incredibly hard for months. In addition to bug fixes, many cool features have been added to the mobile app that I believe that you shall be interested in. Let's take a look at them now.Upgrade to Mobile app 1.5 today Before diving into more details of what's new in mobile app 1.5, it is necessary to note that all new features in new version need to come along with Mobile API 4.4.0. Thus, please don't forget to upgrade the Mobile API app on your phpFox site. If you use our Mobile Build Service, we will help upgrade the Mobile API app while building your mobile apps. You can open a Mobile Build ticket in Client Area to request for Mobile upgrade to version 1.5 from now. Also, since version 4.3.0, the Mobile API already supports multiple API versions. It means that your mobile apps built with mobile version 1.4 or older versions will still work well even if the Mobile API app is upgraded to version 4.4.0. Wanna get Premium mobile apps? You can merely purchase new or upgrade your phpFox license to ULTIMATE license to get Premium mobile apps. With Premium mobile apps, you can build your mobile apps under your branding. In particular, you can have:– Change App Launch Screen, App Icon, Logo, etc.– Change Color Scheme of your mobile app to comply with the web version– Distribute mobile apps to Apple Store and Google Play under your Developer account.No more delays. We are going to introduce you about new features on the mobile app 1.5 now. What's new in mobile app 1.5 Let's take a look at following highlighted items:- Dark Mode- Right-To-Left Layout- Listing Purchase- Language Switching- Hide all feed option- And more Dark Mode Dark Mode has brought to users very new user experience. Since the first introduction in many popular mobile apps, Dark mode has been used more regularly and gradually become the standard for all mobile apps. They all love Dark Mode because of its advantages. Content is more clear and focused to see. Blue light which has a bad impact on sleep is less. That's why we are happy to bring Dark Mode to your phpFox Mobile apps.Right-To-Left Layout Your feedback and suggestion is a great source which we always listen to carefully. Right-To-Left (RTL) is one of the most expected features which we excitedly released in version 1.5. Same as the web version, the RTL layout will be applied automatically whenever users choose the RTL language.Language Switching We want to make things as simple as possible for users to use. Our team can see that it is a little bit inconvenient as users can only change their languages via the phpFox web version. With mobile app 1.5, the disadvantage no longer exists. User can go to Account Settings on the mobile apps and switch to the appropriate language quickly. It's so cool, isn't it?Listing Purchase Ability to sell and buy items on mobile apps is one of the most important keys to get more engagements on your community. Now, on top of posting listing items, your users can merely go to the listing item and purchase it directly on the mobile apps via Paypal. So quick and easy.Hide all feed option As you know, the feature to hide all feeds has added on phpFox 4.7.7. It is the required feature for users to be able to hide all abusive content on social networks. We are delighted to implement this important feature on mobile apps in version 1.5 also. Users will have options to hide a feed item as well as hide all feeds from a certain person, group or page. Undo option is given to allow users to make a hidden feed item display again.And many other features Moreover, the mobile app version 1.5 includes many other interesting features, including but not limited to:Layout Enhancements. Basing on client feedback, our team has been studied and made many minor layout updates to improve UI/UX. Newest comment/reply of the viewer's friends will be prioritized to display on a feed item. Users can see comments of their friends first and this help gain more user interactions. Users can mention friends when posting feed/comment/reply. In Group detail, the "Pending Requests" tab is now available in Members Section. Group owners can manage pending requests quickly right on the mobile app from now. Same as the web version, Admin/Owner of a page now can post a status or share item as Page account. Users can choose privacy when sharing a feed or an item. Support autocomplete when searching country list. For example, when editing the country info in the User profile, users just have to type a few characters and all country matching will be listed out right away. Just like that. When tapping on a received push notification, the app will open up page or image related. Users can view detail, like and comment on the avatar of a user, a page and group within its Profile page. Users no longer have to select album when adding more photos into a photo album. The current photo album will be selected automatically. Support Chat with Firebase. The Instant Messaging app version 4.7.0 supports new chat server option: Google Firebase. Thus, we also updated mobile apps to work compatibly with Google Firebase. The announcement is here. All available announcements will be displayed on the top of the Feed section. Term of Service and Privacy menus are also added to the main menu for users to check whenever needed. That's it for now. The list of new features and improvement is rather long. I hope that you will be satisfied with this new mobile app version. Let's upgrade and enjoy these new cool features from today.Should you have any suggestions or questions, please feel free to get in touch with us by submitting tickets in Client Area or drop us messages to email address hello@phpfox.com . We can't wait to read your feedback.And please stay tuned. We are going to get back with more updates soon.

How's it going? We are happy to get back to you and delightedly announce that the new phpFox version 4.7.7 is officially released today. As usual, this minor version is mainly focused on bug fixes and some improvements on default features and security. The full list of improvements and bug fixes of the phpFox version 4.7.7 is in the Release Notes and Changelog. You can download its package in Client Area and start upgrading your phpFox site from nowUpgrade to phpFox 4.7.7 The phpFox 4.7.7 is released along with new versions of the Material template, Photos, and Videos apps. They should be upgraded with phpFox Core in order to function properly. For the phpFox upgrade, we have some important notes: – To upgrade your phpFox site to 4.7.7, you will need to run the full upgrade routine as our Upgrade Instructions.– We encourage you to back up your site and database before proceeding the upgrade.– Temporarily disabling all 3rd-party apps during the phpFox upgrade is highly recommended to avoid unexpected issues.– And, please don't forget to check with 3rd-party experts about the compatibility of all the apps/templates you are using before enabling them then.– In case your phpFox site has customizations, you can refer to our recommendations.  For new installation: – You can download phpFox within our Client Area and following our Installation Guide to install your online community. – If you are not comfortable with installing by yourself, please don't worry. You can just order our Installation Service to have us install your phpFox site. Having any issues or Looking for help? Please feel free to submit tickets or report immediately to our GitHub Tracker or Client Area.We are looking forward to hearing your feedback about this new release. Thus, please don't hesitate to get in touch with us and share your thoughts.

Hello everyone. How is your day going? We are so excited when getting back to you today. As you may know, Independence Day is a federal holiday in the United States commemorating the Declaration of Independence of the United States on July 4, 1776. Celebrating this special federal event, we are happy to give away 13% Off to ALL new phpFox purchases as well as license upgrades from today. We hope that you are going to be interested in this promotion. Happy holiday and let join our 4th of July Sales.Shop and save 13% on the 4th of July Sales With Code: 4THJULY2019 For ALL new phpFox license purchases or license upgrades From June 28th, 2019 to July 4th, 2019 (PST)Let's take this opportunity to get phpFox and start building your online communities today.And, new interesting upgrades are coming We are very happy that you all welcome our new Saved Items app. We have received much positive feedback about this app so far. Your feedback encourages us a lot. Our team has been working incredibly hard to enhance phpFox better day by day. Now, let's talk a bit about what is coming next:Firstly, it is about the new version of Instant Messaging app. Since Google Firebase becomes one of the most popular services for Instant Messaging feature, we believe that Google Firebase will provide a good experience and one more option for Instant Messaging feature to our valued clients. That's why we have decided to support Google Firebase option along with the current option (NodeJS and Redis). And certainly, the new Google Firebase option of Instant Messaging with work perfectly with our mobile apps.The second is about our native mobile apps. We all see that mobile apps are so useful and important for any social networks to be successful nowadays. Therefore, our team has to put more efforts and focus on mobile app development. Many new fantastic features such as Dark Mode, RTL layout, Language Switching, etc. will be available on our mobile apps soon. We are going to have a sneak peek about these new features.Lastly, we would like to inform that our team has been working on the new Premium Chat app and the progress is good so far. More updates about this Premium Chat app will be given in another blog soon.This is enough for now. I hope that you are satisfied with our development works.Have any inquiries or suggestion? Please don’t hesitate to drop us a message to hello@phpfox.com or submit tickets in Client Area.

Howdy everyone, how is your day going? Today, we are excited to announce the new phpFox app to you: Saved Items. Some of you may be very familiar with this new app since its main feature has been available on many popular online communities such as Facebook, Youtube, etc. It is obviously a Must-Have feature for successful online communities nowadays. That's why our team has decided to implement this feature on phpFox as soon as possible. The Saved Items app is available for all Pro, Pro+ and Ultimate licenses on phpFox Store. Let's install the Saved Items app on your phpFox sites today to bring this useful feature to your users.Saved Items app In case you aren't familiar with this feature, please don't worry. We are going to have a quick introduction to this app now. Let's imagine that you have read a fantastic blog or seen a very interesting video/photo on the online community site. Then you may like to visit those items again or share them with your friends now. You may have many difficulties or uncomfortable feeling when looking for them due to many similar items on your social network. And, everything becomes much more convenient to users with Saved Items app. People can save and organize what they love on phpFox site from now. While surfing feed items on the community, your users will have Saved option right there to save the item they love. Then, all saved items can be managed and organized easily. One more thing Also, we have another interesting update about the Reactions and Feed Status Background apps today. Since the official release for these apps, we have been received many upgrade requests for mobile apps as our clients all want to have these important features on both web version and mobile apps. We are so happy that these features have brought a great experience to your users on mobile apps and phpFox sites.As their significant role to get more user engagement, we decided to bring both Reactions and Feed Status Background apps to phpFox Pro license. Thus, if you are holding Pro licenses, you will be able to install these apps from now. That's all for now. I hope that you will like our new updates today. If you have any questions or suggestions, please don't hesitate to submit tickets in Client Area. Any feedback to make phpFox better is always welcome. We believe that with your invaluable contribution, phpFox is getting better day by day!

We truly appreciate your invaluable contributions by continuously providing us your feedback through our ecosystem. Surely, all issue reports and suggestions have been taken seriously into consideration for every new release. As our commitment to update phpFox regularly for more Core features, performance enhancements, and bug fixes, we delightedly announce the official release of phpFox 4.7.6 today. You can review the full list of improvements and bug fixes of this new version in the Release Notes and Changelog.Upgrade to phpFox 4.7.6 The phpFox 4.7.6 is released along with new versions of the Material template, Pages and Groups apps. To upgrade your phpFox site to 4.7.6, you will need to run the full upgrade routine as our Upgrade Instructions.We encourage you to back up your site and database before proceeding the upgrade. Temporarily disabling all 3rd-party apps during the phpFox upgrade is highly recommended to avoid unexpected issues. And, please don't forget to check with 3rd-party experts about the compatibility of all the apps/templates you are using before enabling them then.In case your phpFox site has customizations, you can refer to our recommendations.For new installation, the following articles are helpful to you:– Download – Installation GuideHaving any issues with the upgrade or installation? Please feel free to submit tickets or report immediately to our GitHub Tracker or Client Area.Again, we always appreciate any feedback to make phpFox better, so please don't hesitate to share your thoughts. New to phpFox If you are looking for a completed solution to build up your own Social Network, phpFox is the right platform for you. Thriving to be the best platform for Social Network, phpFox can definitely help you build your online community: Full-featured, Fast, Responsive, Stable, Easy to customize, Scalable, Mobile-ready with iOS and Android apps, and several extensions from 3rd-party developers.You can build up your own Social Network within minutes with our best Support service. 

Greeting everyone. I hope that you are satisfied with the new mobile app version 1.4 just released yesterday. Today, we would like to bring you one more interesting news: the phpFox Memorial Day Sale 2019 is running now. Please take this good opportunity to get our Script and start building your online community from today.Save up to 13% on Memorial Day Sale 2019 With coupon code: MEMORIAL2019 For ALL new phpFox license purchases or license upgrades From May 22nd, 2019 to May 28th, 2019 (PST)Have any questions? Please don't hesitate to drop us a message to hello@phpfox.com or submit tickets in Client Area. Have a good holiday and don't forget to join our promotion.  

How is your day going? As our promise, next to the release of Reactions, Status Background apps as well as Mobile API 4.3.0, today we are proud to announce that the phpFox Mobile App version 1.4 Official Release is here. You can submit tickets in Client Area from now to upgrade your mobile apps. And certainly, before upgrading your mobile apps, let’s see which features this new mobile app version brings to your users.phpFox Mobile App version 1.4 Here are the highlighted features in the phpFox Mobile App version 1.4 - User subscription - Reactions and Status Background - Have push notification for new messages. - Support more components for 3rd-party app integration.User subscription Subscription is always one of the main phpFox Monetization features that bring site owner money. This is why we decided to prioritize this feature in mobile apps in this version. In particular, on mobile apps, users will be able to choose subscription plans when signing up, upgrade subscription in the Account Settings area, and then proceed purchase with Paypal or activity points as the web version. This feature will make your users feel more comfortable because they can subscribe to a package on either web or mobile apps.Reactions and Status Background As you may know, these features were first introduced on Facebook a few years ago and quickly become Must-Have key features for any social network site to increase user engagement. Thus, we decided to support them on our mobile apps by default. By upgrading your mobile apps to version 1.4, your users will have the ability to react to a post or comment with their true mood like Haha, Wow, Like, Sad, etc and decorate their statuses with attractive backgrounds. It is necessary to note that you will need to install the Reactions app and Feed Status Background app on the phpFox site.Push Notification for new messages Similar to other popular Messenger apps, your users can receive a push notification when their friends send them new messages from now. It helps your users still get updates of new messages even though they are not open the app. This feature was proposed by valued feedback from our loyal clients. Thank you for always standing by us. For sure that phpFox always keeps listening to our client feedback in order to make phpFox better day by day. Support more components for 3rd-party app integration. 3rd-party apps on phpFox Store are always important parts of phpFox. Our team continues supporting more API and layout components to help 3rd-party experts integrate their products to our mobile apps easier and quicker. Our documentation for apps integration solution is going to update frequently. Therefore, please keep watching our Developer documentation in order to receive our latest updates.  How to upgrade phpFox Mobile apps It is necessary to note that the new features in phpFox Mobile app version 1.4 are only available when using with Mobile API 4.3.0. If you intend to build your mobile apps by yourself, please don't forget to upgrade the Mobile API on your phpFox site. If you use our Mobile Build Service, we will help upgrade the Mobile API app while building your mobile apps. You can open a Mobile Build ticket in Client Area to request for Mobile upgrade from now. Moreover, I can inform that the Mobile API 4.3.0 already supports multiple API versions. It means that your users using the published apps (with older mobile version) could access the site normally after the Mobile API app is upgraded to version 4.3.0.  What's new on version 1.5? You may be surprised if knowing that our team has started on mobile app version 1.5. I cannot wait to reveal some info on this new version now. According to our plan, in version 1.5, we are going to have the following significant updates:- Able to purchase listing items on apps- Support Mention (Friend Tagging) feature on feed status and comment.- Improve the stability and performance of IM chat with new technology- More components for the 3rd-party Integration solution.- Able to hide feeds of abusive users directly on Home Feed.- And many other improvements and bug fixes.Is that cool? However, we still love to have your thoughts. If you are having more suggestions, please don't hesitate to share with us. Wanna get Premium mobile apps today! You can merely purchase new or upgrade your phpFox license to ULTIMATE license to get Premium mobile apps. With Premium mobile apps, you can build your mobile apps under your branding. In particular, you can have:– Change App Launch Screen, App Icon, Logo, etc.– Change Color Scheme of your mobile app to comply with the web version– Distribute mobile apps to Apple Store and Google Play under your Developer account.And, please stay tuned with us. We are going to get back with interesting news very soon.