Frequently Asked Questions

Yes, with all the packages we include for the first 6 months the ability for you to download new major version releases free of charge. You can extend this contract at anytime for another 6 months for the low fee of $49. Maintenance releases for the version released at the time of your purchase are free of charge to download at all times.

Yes, definitely. You can either download awesome free/premium themes at our Addons Section. Or you can have a Custom Designer design something very unique to your needs.

You order a license and once you have made the payment you should be able to download the phpFox script right away.

No, not one bit of it is! The phpFox source code is 100% non-encrypted, giving you the power to customize the script without limitation.

Yes, as long as your order was made within 30 Days you are fully entitled to request a refund with No Questions Asked!
Further details can be read here.

Since we offer a solid refund policy and AdminCP demo for you to personally test the script's full features we do not offer a trial software version for evaluation.

Yes, as long as it's done within 30 days. You just contact us and we'll generate an invoice of the pricing difference. If you exceed the 30 days, then you will need to pay for the full price.

No, we offer a Video Module and a Instant Messenger. However there are several Video Chat Module add-ons available at:

- 123flashchat
- AVChat 3 Flash Video
- Brodev
- phpFoxGuru & Tinychat Integration
- Pro Chat Rooms

Definitely! Our vision is to create the most effective social networking script that allows you to easily install the product on your server with a few clicks and without the hassle of knowing any programming language or code!

Yes, you can change almost anything! The design, the images and the layout - all within your AdminCP.

Yes, you just order the Installation Service for $49 after you've chosen your Product Package. Note that a installation or upgrade service is a one time service.

Depending on the payment method you chose, you can download your phpFox script instantly after a successful order.

However with a PayPal eCheck order, it can take up to 14 business days before you can download the script.

If you request a bank wire transfer it can take up to 7 business days.

We accept orders from PayPal and 2Checkout, which both accept major credit cards. We also accept Bank Wire Transfers and Western Union.

To order phpFox using a Bank Wire Transfer or Western Union you will need to notify our Sales Team, you can do so here.

You can find the server requirements here.

Yes, as long as your server support PHP and MySQL. phpFox will work on any server as long as they meet the phpFox requirement.

The feature you want might be available as an add-on. Otherwise you can always have it developed by a third party developer or feature request it to us.

As phpFox is developed based on the features requested by the Community you can always feature request it and have your fellow phpFox owners vote for it to raise its attention to developers.

If you have valid support you are welcome to request support from our Support Team. Otherwise, we have a very active User-User Support Community you can ask fellow phpFox owners for help.

Yes, as long as you update your license's domain name. Note that you can only have one phpFox site for each phpFox license you run, so you will need to remove the script/site from the old server you are moving from.

Yes, you can change the domain name for your license at anytime. This can easily be done via our "Clients Area" without the need to even contact us.

Yes, it is a One Time Fee.

Yes, as long as you have the Branding Removal; which costs $49 in addition to the script. Note that one Branding Removal is applicable to only one license.

You are entitled to change the logo and the site design & layout without ordering the Branding Removal. You are free to read tutorials to see how to change the logo and the site design/layout. You can also customize the script's functionality.

Yes, as long as it is publicly closed and password protected. Further details can be read at the phpFox License Agreement.

You may run one instance per license. You may run a publicly closed and password protected development site in addition to your live site. Further details can be read at the phpFox License Agreement.

Yes, you can order the Extend Support for $49 within the Clients Area. This package allows you to get support for an additional 90 days.

Yes, you just have to purchase the Extend Upgrades for $49 within your Clients Area, you will then be able to download the latest version for 6 more months.

Yes, if you purchase the Upgrade Service for $99, this is a one time service which you can order from your Clients Area.

We offer support via an online ticket system(emails). To contact our Support Team you do so here.

This is not a service we offer. If you are interested in learning PHP/HTML/CSS you are welcome to ask your fellow phpFox owners at the User-User Support Community to teach you.

Another option is to read up on PHP on www.php.net or www.w3schools.com; HTML and CSS at www.w3schools.com.

No programming skills are required.

Only if you want to change the style/layout for your phpFox site.

Otherwise, there are several third party themes/style/templates available or you could have a third party designer design a theme for you.

You can only access the phpFox Community with a valid license. To get a valid license order one here.